CX Insights
Use CX Insights to see which CX Accounts and CX Users are signing in to your CX Portals, which content they’re viewing, and more.
ℹ️ Because CX is highly customizable, your setup may look different from what’s shown in these articles. To learn more about your setup or make changes, contact your Enablix CSM or help@enablix.com.
Viewing CX Insights
- Click CX Insights in the navigation bar on the left.
- Select a tab:
- CX Insights: See a dashboard of recent activity, unique CX User visitors, unique CX Account visits, and more at a glance. Filter by date range or segment.
- CX Activity: View detailed reports.
CX Activity Reports
The CX Activity tab includes these reports:
- All CX Activity: See a full audit history of CX Portal activity.
- CX Activity Trend: See how activity changes over time.
- CX Activity Summary: See a summary of overall activity.
- CX User Activity: See activity for individual CX Users.
- CX Account Activity: See activity for individual CX Accounts.
- CX Search Activity: See what your CX Users are searching for.
- CX Content Activity: See activity for individual content.
💡 Use CX Search Activity to spot content gaps. If CX Users search for something often but don’t find it, that’s a sign to add or share more content on that topic.
We’re here to help. Contact help@enablix.com anytime.